Frequently asked questions
How can I cancel my order?
Please send an email @support@elcurio.in with correct order ID with reason. (Once delivered it can only be replaced)
Can I replace my order?
Yes, if the goods delivered is wrong or damaged
How can we return a wrong or damaged product?
Send an E-mail to the support@elcurio.in with order ID & photo or video proof
Can I shop without creating an account?
Yes, you can checkout as guest. But need to share name,phone number & address details for shipping & invoicing purposes
Are the personal details shared with you secured?
Yes, it is secured.
Is a COD option available?
Yes, available
Do I need to pay shipping charges?
Shipping is free
How can I know the status of my order?
Enter the tracking details recieved in the designated courier partner platform for realtime updates.
Do you deliver internationally?
No, Currently we are only delivering within india (all regions)
Are the prices mentioned inclusive of GST?
Yes
How fast can I receive the product?
Delivery can take upto 3-5 days (depending upon the region)
Do I receive an INVOICE for my order?
Yes, every order is invoiced