FAQS

Frequently asked questions

How can I cancel my order?

Please send an email @support@elcurio.in with correct order ID with reason. (Once delivered it can only be replaced)

Can I replace my order?

Yes, if the goods delivered is wrong or damaged

How can we return a wrong or damaged product?

Send an E-mail to the support@elcurio.in with order ID & photo or video proof

Can I shop without creating an account?

Yes, you can checkout as guest. But need to share name,phone number & address details for shipping & invoicing purposes

Are the personal details shared with you secured?

Yes, it is secured.

Is a COD option available?

Yes, available

Do I need to pay shipping charges?

Shipping is free

How can I know the status of my order?

Enter the tracking details recieved in the designated courier partner platform for realtime updates.

Do you deliver internationally?

No, Currently we are only delivering within india (all regions)

Are the prices mentioned inclusive of GST?

Yes

How fast can I receive the product?

Delivery can take upto 3-5 days (depending upon the region)

Do I receive an INVOICE for my order?

Yes, every order is invoiced