Unico Creations - EL'CURIO Return Policy*
Thank you for choosing EL'CURIO by Unico Creations. We strive to provide you with high-
quality leather products, and we want you to be satisfied with your purchase. In the event
that you need to return an item, please review our return policy below:
1. *Return Period:*
- You have 10 days from the date of purchase to initiate a return.
2. *Eligibility:*
- Products must be unused, in their original condition, and with all tags attached.
- Customized or personalized items are not eligible for return.
3. *Return Process:*
- Contact our customer service team at [support@elcurio.in] to initiate the return process.
- Clearly mention your order number, the item(s) you wish to return, and the reason for
the return.
4. *Return Shipping:*
- Customers are responsible for return shipping costs unless the return is due to a
manufacturing defect or an error in our part.
- We recommend using a trackable shipping method to ensure the safe return of your
item.
5. *Refund or Exchange:*
- Upon receiving the returned item, we will inspect it for eligibility.
- Refunds will be issued to the original payment method within 5-7 business days.
- Exchanges will be processed, and the replacement item will be shipped, within 3 business
days.
6. *Damaged or Defective Items:*
- If you receive a damaged or defective item, please contact us immediately.
- Provide clear photos or an unboxing video of the damaged or defective product for
prompt assistance.
7. *Refund Exceptions:*
- Original shipping charges are non-refundable unless the return is due to a manufacturing
defect or an error on our part.
8. *Contact Information:*
- For any inquiries or assistance, reach out to our customer service team at
[support@elcurio.in].
Thank you for shopping with EL'CURIO. We appreciate your trust & support.
Note: This return policy is subject to change. Please check our website for the most up-to-
date information.